Support

Contact details, help with the apps and account deletion.

Get in touch

  • Email: hello@simby.pt. We reply on business days, usually the same day.
  • Already have an account? Open a request under Help, Support on the platform. It is linked to your company and you follow the reply in the same place.
  • Common questions: see the FAQ and how it works.

The simby apps

The simby app is available for iPhone, iPad and Mac. It gives access to the same market as the web platform: auctions, direct sale, your lots, bids, orders, authorisations and notifications.

  • To sign in use your simby account email and password. Companies register at app.simby.pt and are validated by the simby team.
  • Without an account you can browse ongoing auctions and items with the "Ver leilões e artigos em curso" button.
  • Forgot your password? On the sign-in screen, tap "Esqueceu-se da password?" and follow the link you receive by email.
  • Links in our emails open straight in the app when it is installed.

The simby admin app is for the simby team only.

Delete your account

  1. In the app, open Profile. On the web, open the menu with your name and choose O meu perfil (My profile).
  2. Tap Eliminar a minha conta (Delete my account) and confirm. You can add a reason if you wish.
  3. You receive a confirmation by email. The simby team deletes the account and personal data within 30 days.

You can also ask for deletion by email to hello@simby.pt, from the account's email address. Records the law requires us to keep, such as completed transactions and waste documents, are retained for the legal period, detached from your account. More details in the privacy policy.